Terms and conditions

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OVERVIEW

This website is operated by Brand Creative Studio 10 S.L. with the permission of Mateo Velasquez. Throughout the site, the terms "we", "us", "us" and "our" refer to Brand Creative Studio 10 S.L and Mateo Velasquez, hereinafter "Velasquez".
Velasquez provides this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

PURPOSE

1.1. These general terms of sale (hereinafter “GTS”) govern the placement, fulfillment, and processing of orders from the www.mateovelasquez.com website.
They constitute a contract between the Customer (defined below in clause 1.2) and Mateo Velasquez.
Velasquez, headquartered at Carrer de la Ribera 10, 08003 Barcelona, email address: contact@mateovelasquez.com, VAT number: ESB72459621, operates the website www.mateovelasquez.com, an online sales platform for clothing and accessories.
1.2. These GTS are applicable exclusively to adult individuals who are not traders and who possess full legal capacity to enter into contracts.
As a consumer, the Customer has specific rights that would be affected if the products purchased on the www.mateovelasquez.com website were for their professional use.
1.3. The Customer is advised to save a copy of these terms. They may save or print these general terms using the standard functions of their browser or computer.

SCOPE

2.1. The Velasquez GTS are applicable exclusively to any order placed on the www.mateovelasquez.com website and are agreed to by the Customer during the ordering process.
2.2. By confirming an order, the Customer indicates their unconditional agreement to the terms of the order and the entirety of these general terms of sale.
The consumer acknowledges that their awareness of these terms does not require a handwritten signature, and merely placing an order indicates acceptance.
2.3. Velasquez reserves the right to amend the GTS at any time by publishing a new version on the www.mateovelasquez.com website. The applicable GTS shall be those in force on the date when the order is confirmed.
Different versions of the GTS shall be archived by Mateo Velasquez. Consumers may request copies of archived previous versions of the GTS, specifying the date of their request.
2.4. The GTS are applicable to orders placed for delivery in metropolitan Spain and internationally.
2.5. These GTS shall apply from the date of confirmation of the order and shall remain applicable until the Company’s guarantees and obligations cease.

CHARACTERISTICS OF PRODUCTS

3.1. In accordance with the Consumer Code, the products offered for sale by Velasquez shall be those that appear on the website on the day when the website is viewed by the Customer, subject to availability of stock. The Customer may, before ordering, find out the essential characteristics of the product(s) they wish to order.
3.2. While every effort is made to ensure that photos, graphic representations, and texts used to illustrate the presented products give as accurate a reflection of them as possible, variations may occur due to the available technologies and the manufacturing methods used. The consumer cannot make complaints about this to the extent that such variations do not relate to essential characteristics of the items sold.
3.3. The items offered for online sale on the www.mateovelasquez.com website comply with regulations in force in Spain. Velasquez cannot be held liable for non-compliance with the laws of a third country where the products are sold or used.

ONLINE ORDERS

Velasquez is committed to fulfilling orders subject to stock availability.
4.1. The ordering process consists of the following stages:
- Searching for and choosing a product.
- Selecting a product.
- Checking the details of the order, the total price, and correcting any errors.
- Confirming the basket and the order.
- Creating a customer account and entering personal details. A customer account is strictly personal and must not be disclosed under any circumstances.
- Approving the delivery method (if multiple methods are offered).
- Reading and agreeing to the GTS.
- Choosing the payment method and paying for the order.
4.2. If an order cannot be fulfilled, the Customer will be informed via email and may cancel their order.
4.3. Delivery charges are as follows:
- Free delivery for orders over EUR 500.
- European Union: Between EUR 6 and EUR 35.
- United Kingdom: from EUR 15.
- USA and Canada: from EUR 22.
- Rest of the world: +/- EUR 35.
4.4. An order placed on the www.mateovelasquez.com website is only finally confirmed after the process of checking the Customer’s payment. Items in a basket do not constitute a purchase or reservation.
4.5. An order confirmation email acknowledging receipt of the items ordered is automatically sent to the Customer once they have confirmed and paid for their order.
4.6. The consumer confirms that the information provided is truthful and accurate.
Velasquez cannot be held liable for adverse consequences due to errors made by the buyer when providing their email address.
4.7. Velasquez reserves the right to reject an order for any legitimate reason, such as failure to pay, issues with the buyer’s account, or a dispute with the Customer over payment for a previous order.

PRICES

5.1. Prices of products are stated in euros and include value-added tax (VAT, which is between 19% and 27% of the total value of the order).
Prices include VAT applicable on the date of the order, and any changes in the applicable rate will automatically be reflected in the prices of products sold by Mateo Velasquez on its website.
5.2. Prices do not include associated costs, customs clearance for overseas delivery, bank charges, or any other costs payable by the Customer.
Product prices also do not cover Internet access costs, borne by the consumer.
5.3. Velasquez reserves the right to change its prices at any time but commits to applying the prices in force indicated at the time of ordering, subject to availability on that date.

PAYMENT METHODS

6.1. The Customer can pay for their order using the following methods:
- Bank card (Visa, Mastercard, or debit card).
- PayPal
- Klarna
6.2. For bank card payments, Customers are invited to enter their card number, expiry date, holder’s name, and security number (on the back of the card). Additional information may be required, depending on the Customer’s bank.
6.3. Transactions are immediately debited from the Customer’s bank card after checking card details and receiving authorization from the card issuer. Mateo Velasquez reserves the right to refuse delivery if the Customer fails to pay and/or a clear case of fraud is identified.
6.4. Velasquez ensures data sent via the website remains confidential and secure. Purchases are processed through the secure payment platforms.
6.5. The www.mateovelasquez.com website allows Customers to save their bank details for future purchases. To save details, Customers must:
- Pay for their recent purchase in euros and by bank card;
- Enter their details (bank details entered on the payment page are encrypted and secure);
- Tick the “Save my details for future payments” box on the payment page;
- Confirm the payment.
Delivery, billing, and bank card details used are recorded and kept by the payment service provider, System Pay, on secure servers for up to 14 months. After this period, details are deleted. Customers can delete or add bank card details anytime in “My account”.
6.6. Customers can also choose to pay via PayPal. After selecting this payment method, they will be redirected to PayPal's website to enter details and complete the payment. PayPal encrypts and protects bank card numbers, ensuring Velasquez never receives the Customer’s financial details.

DELIVERY

7.1. Delivery Address: Items are delivered to the address specified by the Customer during the purchasing process. If an error in the Customer’s details occurs, Velasquez cannot be held responsible for the inability to deliver the order. In such cases, the costs for redirecting the order will be borne solely by the Customer.
7.2. Delivery Methods: Customers in have multiple delivery option.
7.3. Delivery Times: Delivery times vary based on stock availability and the Customer’s location.
Items in stock are typically delivered within 7 working days (average, depending on the country) following the order confirmation. This timeframe includes order confirmation, preparation, and dispatch by postal service or carrier.

RETURNS & REFUNDS

We have a 14-days return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@mateovelasquez.com Please note that returns will need to be sent to the following address: Brand Creative Studio 10 S.L., Carrer De La Ribera 10, Studio 1o, 08003, Barcelona, Cataluyna, Spain. +34 659 278 995

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@mateovelasquez.com
8.1. Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
8.2.Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.
8.3. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
8.4. European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
8.5. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, don't hesitate to get in touch with us at contact@mateovelasquez.com

RESPONSIBILITY AND GUARANTEES

9.1. Velasquez is responsible for fulfilling all obligations under this distance contract. However, Velasquez cannot be held liable for non-performance of its obligations due to the Customer's actions, unforeseeable third-party interference beyond control, or force majeure events.
9.2. Velasquez strives to maintain a high-quality website but cannot guarantee uninterrupted access due to digital network limitations. Therefore, Velasquez is not liable for issues like service interruptions, external intrusions, computer viruses, or events deemed force majeure by the courts.
Hypertext links may direct to sites other than www.mateovelasquez.com. Velasquez disclaims responsibility for content on these sites if it contradicts current legal and regulatory provisions.
9.3. Velasquez adheres to Consumer Code and Civil Code provisions regarding guarantees.
9.4. Spanish law governs this contract. Disputes over these general terms of sale are subject to Spanish jurisdiction.

INTELLECTUAL PROPERTY LAW

10.1. The www.mateovelasquez.com website, its services, and all content, texts, databases, software, visual, and audiovisual components are the exclusive property of Velasquez and are protected by intellectual property law. Any reproduction without Velasquez's consent is strictly prohibited.
10.2. The Velasquez brand is a registered trademark. These General Terms of Sale do not grant any license or permission to reproduce the Velasquez trademark.

DATA MANAGEMENT POLICY

12.1 We use your personal data to manage our relationship with you as a customer, handling your orders, deliveries, and providing you with technical and sales support while keeping you informed about our products and services.
We will continue sending you emails of interest as a customer, including details about new items and promotions, in compliance with GDPR, based on a legitimate interest. You may unsubscribe at any time.
This privacy policy of Velasquez explains how we use the personal data collected when you use our website, www.mateovelasquez.com.
12.2. What information about you do we collect?
While browsing, we collect and store the information you wish to save in your customer account, including:
Identity: title, first name, last name, address, delivery address, phone number, email address, internal processing code identifying the customer, details of stop list listings.
Order details: transaction number, details of purchases, purchase value, details of invoice payments (payments, outstanding payments, discounts), product returns.
Payment method details: bank card number, expiration date, security code (deleted immediately).
Information necessary for loyalty and prospecting activities: purchase history.
We also collect information about your browsing, mainly through cookies. See our cookie policy at the bottom of this page for more information.
12.3. How long do we keep your data?
- Data necessary for order management and billing: for the duration of the business relationship and for 10 years to comply with accounting requirements.
- Data for loyalty and prospecting activities: for the duration of the business relationship and for three years from the last purchase.
- Payment method details: Velasquez does not keep this data; it is collected at the time of the transaction and deleted immediately after the purchase is paid for.
- Details of lists for refusing to receive prospecting communications: for three years.
12.4. How do we use information about you?
We process personal data for legitimate accounting and business purposes, including:
- Managing your orders, dispatches, deliveries, technical support.
- Altering, customizing, or improving services, website browsing experience, or communication.
- Publishing your customer reviews.
- Sending newsletters, greeting cards, product information, and informing you about promotions, new items, etc., available on the website.
- Identifying and preventing fraud.
- Improving the security of our website, network, and information systems.
- Understanding how users interact with the www.mateovelasquez.com shop.
- Assessing the effectiveness of our promotional campaigns and advertising.
Where necessary, we share your details with external companies we have contracts with.
12.5. Marketing
From time to time, we send you information about our products, new items, and current promotions. If you have agreed to receive newsletter emails, you can unsubscribe at any time.
To do so, notify us that you do not wish to receive further promotional emails or newsletters by clicking on the "Unsubscribe" link at the end of the newsletter.
Upon receiving your indication, we will remove you from our mailing lists.
12.6. Access to your data and correction
You can request a copy of the information we hold about you at any time if you wish to obtain a copy of all or some of your personal data.
You also have a right to portability and to restrict the processing of your data.
To exercise your rights, please write to us at the following address:
Brand Creative Studio 10 S.L., Carrer de la Ribera 10, 08003 Barcelona
To ensure your details are correct, you can also ask us to correct or delete information you believe to be inaccurate.
You can do this by sending an email to: contact@mateovelasquez.com
If, after contacting Velasquez, you feel that your "Data Processing and Freedoms" rights are not being respected, you can submit a complaint to CNIL online.
12.7. How can you contact us?
If you have any questions about our privacy policy or the data we hold about you, contact us:
- By email at contact@mateovelasquez.com
- Or by post at: Brand Creative Studio 10 S.L., Carrer de la Ribera 10, 08003 Barcelona
12.8. Cookies
Cookies are essential for smooth browsing and the use of certain functions such as access to secure areas like your customer account. Without them, services necessary for contact or registration purposes cannot be provided.
Refusal to accept cookies can prevent certain functions on the website from working, and we cannot be held responsible for this.
To monitor and improve our website, we may collect certain details about you when you browse, such as: IP address, operating system, browser and version, website viewed immediately prior. This can be done by means of a "cookie".
A cookie is a piece of data that our website may send to your browser and which can be stored on your system if it is configured to allow this.
Cookies help us understand who has seen which pages and adverts, the frequency of visits and pages, and to find out which parts of our website are most popular. We use cookies to personalize your next visit to our website.
Performance cookies gather information about how you use our website. These cookies do not collect any information that can identify you. All collected information is aggregated and anonymous. It is used solely to improve the performance of our website.
If you do not agree to the terms of this cookie policy, please do not use this website, or configure your web browser according to your choices.