Shipping

SHIPPING INFORMATION

All orders from Spain are shipped DHL.

All international and EU orders are shipped with DHL.

*International orders are subject to an import tax that we are not responsible for. These fees are out of our control and vary for each country. Orders placed on our website www.mateovelasquez.com are shipped within three days upon completion. In-stock items are shipped a maximum of two days after being received from the e-boutique.*upcycling garment and essentials production time is excluded.The tracking number is automatically sent from the carriers when the order is processed and the shipping label is created. For domestic deliveries in spain, you will receive your products within 2-5 working days from the shipping confirmation. For all other deliveries, you will receive your products within 3-7 working days from the day of the shipping confirmation depending on the carrier.

WORLDWIDE SHIPPING?

Yes, we offer worldwide delivery

WHERE DO YOU DELIVER?

We offer worldwide delivery.

If your country doesn’t appear on the shipping list during checkout.

Just contact us and we will make special arrangements to get your order shipped to you.Please be advised that shipping costs might apply to your order. 

The final shipping costs are listed at the end of the checkout

Return

Do you accept return or exchange?

For any return or exchange inquiry contact us at: contact@mateovelasquez.Com

Type of garment :

In-stock & Pre order : Yes, these products are available for exchanges and returns after approval upon request for a maximum of 14 days after delivery

Made to order : Theses products are unique creations, we do not offer return as they are final sale.

Return

Returns (if applicable) :

All return inquiries must first be sent to contact@mateovelasquez.com for approval

Swimwear items for hygiene reasons, cannot be exchanged, and are final sale.

You can return your products within 14 days of reception. We do not refund the shipping fee if the items have been shipped. Some items are final sale.

Such as swimwear and underwear for hygiene reasons are not eligible for a refund and cannot be exchanged.

In order to guarantee the return and the refund, the garments must be in perfect condition (unworn, not washed, with undamaged inner and outer labels, and preferably in the original packaging, but at least securely and properly packed).

If accepted you must ship the item back to us return address: Carrer de la Ribera, 1008003, Barcelona Barcelona, Spain.

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs for returns or exchanges are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

If you are shipping an item over 50€, you should consider using a trackable shipping service or purchasing shipping insurance.

We don’t guarantee that we will receive your returned item.

After checking, if the returned goods meet our return conditions, the refund amount will be transferred to your original payment method within 3 to 15 days.*sustainability is important to us and we want to encourage conscious shopping and reduce as much as possible our carbon footprint.

If you have any doubt about the sizing or fitting please contact us at contact@mateovelasquez.com and we will assist with your needs. Refunds (if applicable)once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days do not refund the shipping fee if the items have been shipped.