Shipping
Common questions & General Queries
Shipping Information
All orders from spain are shipped with gls
All international & eu orders are shipped with dhl
*International orders are subject to an import tax that we are not responsible for.
These fees are out of our control and vary for each country.
Orders placed on our website www.Mateovelasquez.Com are shipped within three days upon completion. In-stock items are shipped a maximum of two days after being received from the e-boutique.
*upcycling garment and essentials production time is excluded.
The tracking number is automatically sent from the carriers when the order is processed and the shipping label is created.
For domestic deliveries in spain, you will receive your products within 2-5 working days from the shipping confirmation.
For all other deliveries, you will receive your products within 3-7 working days from the day of the shipping confirmation depending on the carrier.
Worldwide shipping?
Yes, we offer worldwide delivery
Where do you deliver?
At Mateo Velasquez, we offer worldwide delivery.
If your country doesn’t appear on the shipping list during checkout. Just contact us and we will make special arrangements to get your order shipped to you.
Please be advised that shipping costs might apply to your order.
The final shipping costs are listed at the end of checkout.
Return
Do you accept return or exchange?
Upon approval only Depending on the type of garment.
For any return or exchange inquiry contact us at : contact@mateovelasquez.com
Type of Garment :
In-Stock : Yes, THESE PRODUCTS ARE AVAILABLE FOR EXCHANGES AND RETURNS AFTER APPROVAL UPON REQUEST for a maxium a 14 days after delivery
Made to Order & Price on demand : Theses product are unique creations, we do not offer return as they are final sale.
Return
RETURNS (IF APPLICABLE)
ALL RETURN INQUIRIES MUST BE SENT TO CONTACT@MATEOVELASQUEZ.COM
SWIMWEAR ITEMS FOR HYGIENE REASONS, CANNOT BE EXCHANGED AND ARE FINAL SALE.
YOU CAN RETURN YOUR PRODUCTS WITHIN 14 DAYS OF RECEPTION.
WE DO NOT REFUND THE SHIPPING FEE IF THE ITEMS HAVE BEEN SHIPPED.
SOME ITEMS ARE FINAL SALE. SUCH AS SWIMWEAR AND UNDERWEAR FOR HYGIENE REASONS ARE NOT ELIGIBLE FOR REFUND AND CANNOT BE EXCHANGED.
IN ORDER TO GUARANTEE THE RETURN AND THE REFUND, THE GARMENTS MUST BE IN PERFECT CONDITION (UNWORN, NOT WASHED, WITH UNDAMAGED INNER AND OUTER LABELS AND PREFERABLY IN THE ORIGINAL PACKAGING, BUT AT LEAST SECURELY AND PROPERLY PACKED).
IF ACCEPTED YOU MUST SHIP THE ITEM BACK TO US
RETURN ADDRESS :
CARRER DE LA RIBERA, 10
08003, BARCELONA
BARCELONA, SPAIN
YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS FOR RETURNS OR EXCHANGES ARE NON-REFUNDABLE. IF YOU RECEIVE A REFUND, THE COST OF SHIPPING WILL BE DEDUCTED FROM YOUR REFUND.
IF YOU ARE SHIPPING AN ITEM OVER 50€, YOU SHOULD CONSIDER USING A TRACKABLE SHIPPING SERVICE OR PURCHASING SHIPPING INSURANCE.
WE DON’T GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM.
AFTER CHECKING, IF THE RETURNED GOODS MEET OUR RETURN CONDITIONS, THE REFUND AMOUNT WILL BE TRANSFERRED TO YOUR ORIGINAL PAYMENT METHOD WITHIN 3 TO 15 DAYS.
*SUSTAINABILITY IS IMPORTANT TO US AND WE WANT TO ENCOURAGE CONSCIOUS SHOPPING AND REDUCE AS MUCH AS POSSIBLE OUR CARBON FOOTPRINT. IF YOU HAVE ANY DOUBT ABOUT THE SIZING OR FITTING PLEASE CONTACT US AT CONTACT@MATEOVELASQUEZ.COM AND WE WILL ASSIST YOUR NEEDS.
REFUNDS (IF APPLICABLE)
ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND.
IF YOU ARE APPROVED, THEN YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT, WITHIN A CERTAIN AMOUNT OF DAYS.
*WE DO NOT REFUND THE SHIPPING FEE IF THE ITEMS HAVE BEEN SHIPPED.
Terms & Conditions
General
WELCOME TO MATEOVELASQUEZ.COM! THESE TERMS AND CONDITIONS OUTLINE THE RULES AND REGULATIONS FOR THE USE OF MATEO VELASQUEZ’S WEBSITE, LOCATED AT WWW.MATEOVELASQUEZ.COM. BY ACCESSING THIS WEBSITE, WE ASSUME YOU ACCEPT THESE TERMS AND CONDITIONS. DO NOT CONTINUE TO USE MATEOVELASQUEZ.COM IF YOU DO NOT AGREE TO TAKE ALL OF THE TERMS AND CONDITIONS STATED ON THIS PAGE.
Cookies Policy
The website uses cookies to help personalize your online experience. By accessing mateovelasquez.com, you agreed to use the required cookies. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.
Licence & Linking
License:
Unless otherwise stated, Mateo Velasquez and/or its licensors own the intellectual property rights for all material on mateovelasquez.com. All intellectual property rights are reserved. You may access this from mateovelasquez.com for your own personal use subject to restrictions set in these terms and conditions.
You must not:
- Copy or republish material from mateovelasquez.com
- Sell, rent, or sub-license material from mateovelasquez.com
- Reproduce, duplicate or copy material from mateovelasquez.com
- Redistribute content from mateovelasquez.com
This Agreement shall begin on the date here of.
Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Mateo Velasquez does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Mateo Velasquez, its agents, and/or affiliates.
Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Mateo Velasquez shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Mateo Velasquez reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.
You warrant and represent that:
- You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
- The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
- The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.
- The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Mateo Velasquez a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.
Hyperlinking to our Content:
The following organizations may link to our Website without prior written approval: Government agencies; Search engines; News organizations; Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations: commonly-known consumer and/or business information sources; dot.com community sites; associations or other groups representing charities; online directory distributors; internet portals; accounting, law, and consulting firms; and educational institutions and trade associations. We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Mateo Velasquez; and (d) the link is in the context of general resource information. These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site. If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Mateo Velasquez. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response. Approved organizations may hyperlink to our Website as follows: By use of our corporate name; or By use of the uniform resource locator being linked to; or Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site. No use of Mateo Velasquez’s logo or other artwork will be allowed for linking absent a trademark license agreement. Content Liability: We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Disclaimer
RESERVATION OF RIGHTS:
WE RESERVE THE RIGHT TO REQUEST THAT YOU REMOVE ALL LINKS OR ANY PARTICULAR LINK TO OUR WEBSITE. YOU APPROVE TO IMMEDIATELY REMOVE ALL LINKS TO OUR WEBSITE UPON REQUEST. WE ALSO RESERVE THE RIGHT TO AMEND THESE TERMS AND CONDITIONS AND ITS LINKING POLICY AT ANY TIME. BY CONTINUOUSLY LINKING TO OUR WEBSITE, YOU AGREE TO BE BOUND TO AND FOLLOW THESE LINKING TERMS AND CONDITIONS. REMOVAL OF LINKS FROM OUR WEBSITE: IF YOU FIND ANY LINK ON OUR WEBSITE THAT IS OFFENSIVE FOR ANY REASON, YOU ARE FREE TO CONTACT AND INFORM US AT ANY MOMENT. WE WILL CONSIDER REQUESTS TO REMOVE LINKS, BUT WE ARE NOT OBLIGATED TO OR SO OR TO RESPOND TO YOU DIRECTLY. WE DO NOT ENSURE THAT THE INFORMATION ON THIS WEBSITE IS CORRECT. WE DO NOT WARRANT ITS COMPLETENESS OR ACCURACY, NOR DO WE PROMISE TO ENSURE THAT THE WEBSITE REMAINS AVAILABLE OR THAT THE MATERIAL ON THE WEBSITE IS KEPT UP TO DATE.
DISCLAIMER:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS RELATING TO OUR WEBSITE AND THE USE OF THIS WEBSITE.
NOTHING IN THIS DISCLAIMER WILL:
- LIMIT OR EXCLUDE OUR OR YOUR LIABILITY FOR DEATH OR PERSONAL INJURY;
- LIMIT OR EXCLUDE OUR OR YOUR LIABILITY FOR FRAUD OR FRAUDULENT MISREPRESENTATION;
- LIMIT ANY OF OUR OR YOUR LIABILITIES IN ANY WAY THAT IS NOT PERMITTED UNDER APPLICABLE LAW; OR EXCLUDE ANY OF OUR OR YOUR LIABILITIES THAT MAY NOT BE EXCLUDED UNDER APPLICABLE LAW.
THE LIMITATIONS AND PROHIBITIONS OF LIABILITY SET IN THIS SECTION AND ELSEWHERE IN THIS DISCLAIMER: (A) ARE SUBJECT TO THE PRECEDING PARAGRAPH; AND (B) GOVERN ALL LIABILITIES ARISING UNDER THE DISCLAIMER, INCLUDING LIABILITIES ARISING IN CONTRACT, IN TORT, AND FOR BREACH OF STATUTORY DUTY. AS LONG AS THE WEBSITE AND THE INFORMATION AND SERVICES ON THE WEBSITE ARE PROVIDED FREE OF CHARGE, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE OF ANY NATURE.
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